Privacy Policy

Introduction

Present Moments Recovery ("we," "us," or "our") respects your privacy and is committed to protecting the information of everyone who visits our website, submits a form, or communicates with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use https://presentmomentsrecovery.com.

We are also committed to complying with all applicable federal and state laws governing the confidentiality of substance use disorder patient records, including 42 CFR Part 2, the Health Insurance Portability and Accountability Act (HIPAA), and California privacy law.

Information We Collect

Information you provide. When you complete a contact form, insurance verification form, or other submission, you may give us personal information such as your name, email, phone number, insurance details, and information about treatment needs. All of this is provided voluntarily.

Information collected automatically. When you visit our website, we may automatically collect device and usage information, including IP address, browser type, operating system, pages visited, time on page, and referring website.

How We Use Your Information

• Respond to your questions and share information about our programs
• Verify insurance benefits at your request
• Coordinate the next steps in care
• Improve our website and services
• Send resources and updates you have asked to receive
• Meet our legal and regulatory obligations

Website Analytics and Microsoft Clarity

We use Microsoft Clarity to understand aggregate website usage, such as which pages are visited and how visitors interact with page layouts. Clarity may provide heatmaps and session recordings that help us improve navigation, accessibility, and website performance.

Strict masking is enabled for our Clarity project. We also apply explicit masking to sensitive forms and exclude contact, admissions, insurance-verification, lead-form, and submission-confirmation routes from Clarity. Form-field values, form content, and Tawk.to chat messages or transcripts are not intended to be included in Clarity recordings. We do not send Clarity custom identifiers or tags containing contact, insurance, treatment, medical, or substance-use information.

Before Clarity loads, the website removes URL query strings and fragments from the address Clarity can observe, leaving only the non-sensitive page path used for aggregate analysis. First-touch referral information used to respond to a request is handled separately and is not passed to Clarity.

Depending on location and available consent signals, Clarity may use cookies or operate with limited, cookieless measurement. In the EEA, United Kingdom, and Switzerland, Clarity's built-in regional consent enforcement limits cookie use when a required valid consent signal is absent. We do not create or simulate consent. Any applicable consent or browser privacy signal is respected where supported by Clarity, the visitor's browser, and applicable law.

You can restrict or delete cookies through your browser settings and use supported browser privacy controls, including Global Privacy Control where applicable. Blocking scripts or cookies may reduce analytics collection but should not prevent access to the website's core information.

Confidentiality of Substance Use Disorder Records

Federal law (42 CFR Part 2) provides strict protections for substance use disorder patient records. We do not disclose information identifying an individual as having a substance use disorder without that individual's written consent, except in the limited circumstances permitted by law.

HIPAA Compliance

We comply with HIPAA's requirements for protecting individually identifiable health information. Protected health information is handled, stored, and transmitted in line with applicable safeguards, and is shared only as permitted or required by law and with your authorization.

How We Share Information

We do not sell your personal information. Mobile information and text-message opt-in data are not shared with third parties or affiliates for marketing or promotional purposes. We may share information with trusted service providers that help us operate our website, communicate with you, or deliver and manage text messages, including telecommunications carriers and messaging-platform providers, only as necessary to provide those services, with insurers when you ask us to verify benefits, and when required by law. Any such partners are expected to protect your information consistent with this policy and applicable law.

Text Messaging and Mobile Information

Windriver Recovery LLC dba Present Moments Recovery uses text messaging to respond to individuals who contact us or expressly consent to receive texts. Messages are conversational and may include general program information, admissions assistance, callback coordination, appointment scheduling, and responses to questions. We do not send unsolicited marketing messages or intentionally request sensitive clinical information by text. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers that help us deliver and manage text messages, including telecommunications carriers and messaging-platform providers, only as necessary to provide the messaging service or as required by law. Text-message opt-in data and consent are not shared with third parties for marketing purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it.

Your Choices

You may opt out of non-essential communications at any time. You may also request access to, correction of, or deletion of the personal information you have provided, subject to legal and recordkeeping obligations. To make a request, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Present Moments Recovery
Carlsbad, CA 92008
Phone: (619) 363-4767
Email: [email protected]